Steps to troubleshoot connection issues:
1. Move your Sense-U device close to your WiFi router and make sure you are able to connect to internet.
2. Verify the WiFi password has not been changed recently.
3. Switch your smartphone to cellular plan to see if it is able to stream the video.
4. If the indicator light is solid RED, please unplug the cable and plug it back in, then logging out and back into your account. If the problem persists, please navigate to the Manage Devices page and check if the camera appears on the list. If it does, delete it from the list and long press the Reset button for 5+ seconds to reset until the indicator light flashes red.
* If still no luck, refer to the latest user manual or contact us from the Sense-U App->Setup->Help->Feedback.