1 READ ME FIRST

The Sense-U Video camera, and the Sense-U Smart Baby Monitor are not medical devices, and are not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention of disease.
Only 2.4GHz private Wi-Fi networks are supported. Hotspot Wi-Fi and 5GHz Wi-Fi are not supported.
Make sure your mobile device is running iOS 9.0 & up, or Android 4.3 & up.
Enter correct Wi-Fi network ID, password and make sure your mobile device in the same Wi-Fi network before pairing to the Sense-U Video camera.
If the indicator light keeps flashing GREEN after pairing, most likely the Wi-Fi password or network connection is not right; If the indicator light is solid GREEN after pairing, log out and log in again to check the status of the Video camera.
To pair a connected Sense-U Video camera to a new account, you need to delete it first by tapping “Delete” button from the Sense-U Baby App->Video Device Settings (setup icon on the home page)->Delete first.
For audible notifications, notifications need to switch on for the Sense-U Baby app in Settings->Notifications->Sense-U Baby. For Android device, make sure Media Volume is switched on in Settings->Sounds and Vibration->Volume. For iOS device, make sure your mobile device is not in Do Not Disturb mode.
For two-way audio, please turn on the camera and microphone permissions in Settings->Apps->Sense-U Baby->Microphone & Camera and tap speaker and microphone icons in the app to enable it.
DO NOT adhere the Sense-U Video camera on a ROUGH wall in case it falls and hurts your child.

2 INTRODUCTION

2.1 Intended Use

The Sense-U Video camera lets you see, hear, and interact with your child from anywhere. Together with the award-winning Sense-U Smart Baby Monitor, you can monitor your child’s sleep quality indicators including body movement, sleeping position and temperature while streaming HD video to your smartphone, anytime, anywhere.

2.2 System Requirements

Smart Devices running iOS 9.0 & up, and Android 4.3 & up
2.4G Wi-Fi Network (Hotspot WiFi and 5G Wi-Fi are not supported)

2.3 Technical Specifications

Maximum Pixels: 2K, 1296P

Field of View: Horizonal 83°，Vertical 45°

PTZ Control: Pan: 0~345°, Tilt: -10°~40°

Audio: Internal Speaker and Microphone

Storage: Up to 128G High Speed Micro SD Card (not included)

Communication: 2.4GHz Wi-Fi (not compatible with hotspot and 5GHz Wi-Fi networks)

2.4 What’s in the Box

3 OPERATIONS

3.1 Download the Sense-U Baby App and Register an Account

Download the free Sense-U Baby app for iOS and Android, register a free Sense-U account, and pair with your Sense-U device following the instructions in the app.

3.2 Installation

STEP 1: Plug in the power cable and make sure you hear prompt tone, indicating the monitor is ready to pair. If not, follow the instructions below to reset the device.

How to reset the device?

Long press the Reset button on the back of the device for 5+ seconds to restart.

STEP 2 (Optional): Insert an 8-64GB high-speed Micro SD card into the SD card slot to store, replay historical videos.

STEP 3: Place the Video camera on a flat surface or adhere it on a wall above the crib.

* DO NOT adhere the Video camera on a ROUGH wall in case it falls and hurts your child.

3.3 Choose Device

For new user, choose “Sense-U Video” device from “Choose Device” page to pair.

For existing user, tap “Delete” button in the Sense-U Baby App->Video Device Settings (settings icon on the home page)->Delete from the connected account to delete and/or re-sync current device.

3.4 Pair Device

Enter your Wi-Fi network and password and tap “Confirm” to pair. The device will beep, turn to solid GREEN when it is paired successfully. A QR code will prompt on your screen and you to scan it with the Video camera. The camera needs to put 8-12 inches(20-30 cm) away from the mobile phone lens).

The device will beep once when it is paired successfully. Then click “I Heard a Prompt”.

If it is unable to pair, here is a checklist:

1) If the indicator light keeps flashing GREEN after pairing, most likely the Wi-Fi password or network connection is not right;

2) If the indicator light is solid GREEN after pairing, log out and log in again to update the status of the Video camera.

3) If the indicator is flashing RED and GREEN, it implies weak Wi-Fi signal or crowded network situation. Move your Sense-U device close to your Wi-Fi router and make sure you are able to connect to internet.

4) If you get the “Unable to pair” message and error bar code, please send us the bar code to us to reactivate the Video camera.

* 2.4GHz private Wi-Fi network is required. 5G Wi-Fi and hotspot Wi-Fi networks are not supported.

3.5 Pairing a Connected Device to New Account

To pair a connected device to a new Sense-U account, the device needs to be unpaired first by tapping “Delete” button from the Sense-U Baby App->Device Settings (setup icon on the home page)->Delete first.

* Alternatively, send us an email with the error bar code you received to reactivate the device.

3.6 Indicators

3.7 Sense-U App at a Glance

Video Section

HD/SD: high/standard video quality
%: Wi-Fi signal strength
Tap: Tap to enter historical timeline and video clips of interest.
Zoom: Use two fingers to zoom in/out the video.
Movement Reading

Video Functions

Mic: Enable it to talk
Speaker: Enable it to hear
Record: Enable it to record video clips
Full-screen: Switch to full screen mode

Tilt/Pan/Quick Setup Menu

Tilt/Pan: Adjust the angles of the camera
Motion Tracking: Switch on/off automatic motion tracking
Motion Notification: Switch on/off motion notification

* For audible notifications, notifications need to switch on for the Sense-U Baby app in Settings->Notifications->Sense-U Baby. For Android device, make sure Media Volume is switched on in Settings->Sounds and Vibration->Volume. For iOS device, make sure your mobile device is not in Do Not Disturb mode.

* For two-way audio, please turn on camera and microphone permissions in Settings->Apps->Sense-U Baby->Microphone and Camera and tap speaker and microphone icons in the app to enable it.

Basic Settings

On / Off Button: Enable it to enter private mode
Device Name: The name of your device
Assigned To: A child, a nursery room, or any object that the device is used to monitor, or the location where the device is located
Change Wi-Fi Network: Update Wi-Fi UUID or password
Device Sounds: The sound level of the device can be customized
Basic Function Settings: Status Indicator, Flip Screen, Time Watermark, Video Quality, IR Night Vision, etc

Detection Settings

Motion Tracking: Enable it to automatically track motion
Motion Detection: Get notified when activity is detected
Sound Detection: Get notified when sound is detected
Schedule: Set schedules to make each device run according to your daily habits

Storage Card Settings

Card Status: Normal / Abnormal / Unavailable
Local Recording: Enable it to allow local storage and video replay (up to 128Gb high speed micro SD card is supported)
Recording Mode: Event Recording / Continuous Recording

Delete: Delete a connected device

* To pair a connected Sense-U Video device to a new account, you need to delete it first by tapping “Delete” button.

4 TROUBLESHOOTING

1. The indicator light keeps flashing green and failed to pair

If the indicator light keeps flashing GREEN after pairing, most likely the Wi-Fi password you entered or the network connection is not right. Restart the power of your device until the indicator light changes to flashing RED and try again.

2. What’s the Wireless Range?

The Wi-Fi distance between the Sense-U Video camera and your router can be up to 300 feet (92 meters) depending on your home router and the conditions of the room. You can check your child’s video on mobile device from anywhere, as long as cellular data network is available.

3. The indicator light is in solid green after pairing but I got timeout error

Log out and log in again to update the status of the device.

4. The device cannot connect to my Wi-Fi network

Make sure the Wi-Fi password you entered is correct and the network connection is good. Move the device and mobile device closer to the router and try again. Only 2.4GHz private Wi-Fi networks are supported (Hotspot Wi-Fi and 5GHz Wi-Fi networks are not supported).

5. The indicator light is in solid green when I pair it to a new Sense-U account

To pair a connected Sense-U Video device to a new account, you need to delete it first by tapping “Delete” button from the Sense-U Baby App->Video Device Settings (setup icon on the home page)->Delete first. Alternatively, you can press the Reset button on the back of the device until the device starts to beep, and try again.

6. I got “unable to pair” error with a bar code

For security purpose, to pair a connected device to a new Sense-U account, the device needs to be removed from current account first by tapping the Sense-U Baby App->Video Device Settings (setup icon on the home page)->Delete. Send us an email with the error bar code you received to reactivate the device.

7. There is no audible notification when notification goes off

To receive audible notifications, notifications need to switch on for the Sense-U Baby App in Settings->Notifications->Sense-U Baby.

For Android device, make sure Media Volume is switched on in Settings->Sounds and Vibration->Volume. For iOS device, make sure your mobile device is not in Do Not Disturb mode.

8. I cannot hear or speak to my child in the Sense-U Baby app

For two-way audio, please turn on the camera & microphone permissions in Settings->Apps->Sense-U Baby->Microphone & Camera and tap speaker and microphone icons in the app to enable it.

5 DISCLAIMER

The Sense-U Video camera, and the Sense-U Smart Baby Monitor are not medical devices and are not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention of disease. Customers use these devices at their own risk and Sense-U Inc., its members, employees, agents, contractors, representatives, manufacturers, distributors and associates shall not be held liable for any loss, damage or injury suffered by the customer or any other person arising from, or in connection with, the use or manufacture of these devices, including loss, damage or injury suffered by the customer or any other person as a result of any defects in respect of these devices, and all warranties, and any other liability from whatsoever cause arising, are hereby excluded and the customer hereby indemnifies Sense-U Inc. in respect of any such liability.

6 GUARANTEE

Sense-U promises a 30-day Money Back Guarantee for this product and a 1-year Limited Warranty from the original date of purchase, verified by a sales receipt. Our warranty liability shall be limited to replacing the unit free of charge and does not include transport costs. Our guarantee extends to all countries in which this product is supplied. By the act of operating this product, the user accepts all resulting liability. We reserve the right to modify the provisions of this guarantee at any time without notice. This guarantee does not cover the battery, incorrect application, tampering, misuse or transport damage.

7 CONTACT US

For product questions, we recommend contacting us directly via in-app Feedback following the Sense-U Baby App->Setup->Help->Feedback. It includes your device / app information and will greatly expedite the diagnosis process. For general questions, please email us at SUPPORT@SENSE-U.COM.