Updated on Dec 31, 2022: Based on local compliance requirements, we modified some expressions in this user instruction to better comply with local regulations.

1 READ ME FIRST

The Sense-U Video camera, and the Sense-U Smart Baby Monitor are not medical devices, and are not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention of disease.
Only 2.4GHz private Wi-Fi networks are supported. Hotspot Wi-Fi and 5GHz Wi-Fi are not supported.
Make sure your mobile device is running iOS 12.0 & up, or Android 6.0 & up.
Enter correct Wi-Fi network ID, password and make sure your mobile device in the same Wi-Fi network before pairing to the Sense-U Video camera.
If the indicator light keeps flashing GREEN after pairing, most likely the Wi-Fi password or network connection is not right; If the indicator light is solid GREEN after pairing, log out and log in again to check the status of the Video camera.
To pair a connected Sense-U Video camera to a new account, you need to delete it first by tapping “Delete” button from the Sense-U Baby App->Video Device Settings (setup icon on the home page)->Delete first.
For audible notifications, notifications need to switch on for the Sense-U Baby app in Settings->Notifications->Sense-U Baby. For Android device, make sure Media Volume is switched on in Settings->Sounds and Vibration->Volume. For iOS device, make sure your mobile device is not in Do Not Disturb mode.
For two-way audio, please turn on the camera and microphone permissions in Settings->Apps->Sense-U Baby->Microphone & Camera and tap speaker and microphone icons in the app to enable it.
DO NOT adhere the Sense-U Video camera on a ROUGH wall in case it falls and hurts your child.

2 INTRODUCTION

2.1 Intended Use

The Sense-U Video camera lets you watch, hear, and interact with your baby from anywhere. Together with the award-winning Sense-U Smart Baby monitor, you can monitor your child sleep quality including Movement, sleeping position and temperature while streaming HD video to your smartphone.

2.2 System Requirements

Smart Devices running iOS 12.0 & up, and Android 6.0 & up

2.4G WI-Fi Network (Hotspot WI-Fi and 5G Wi-Fi are not supported)

2.3 Technical Specifications

Wi-Fi Range: 300 feet (91 meters)
Maximum Pixels: 4M (2560 x 1440)
Field of View: Horizonal 82.5°, Vertical 44.9°
PTZ Control: Pan: 0°~345°. Tilt: -10°~40°
Audio: Internal speaker and microphone
Alarm Mode: Motion detection, human detection, cry detection, pet detection
Communication: 2.4GHz Wi-Fi (Hotspot Wi-Fi and 5GHz Wi-Fi networks are not supported)

2.4 What’s in the Box

3 OPERATION

3.1 Download the Sense-U App and Register an Account

Download the free Sense-U App for iOS and Android, register a free Sense-U account, and pair with your Sense-U device following the instructions in the app.
Allow all requested permissions for the Sense-U app, e.g Location, Bluetooth, no optimization of battery usage, etc.
Create a free Sense-U account.

3.2 Installation

STEP 1: Plug in the power cable and make sure you hear prompt tone, indicating the monitor is ready to pair. If not, follow instructions below to reset the device.

How to reset the device?

Long press the reset button on the back of the device for 5+ seconds to restart.

STEP 2(Optional): Insert an 8-128GB high- speed Micro SD card into the SD card slot to store, replay historical videos.

STEP 3: Press down until the two surfaces are flushed, then turn the camera unit in either direction to lock it in position.

* Do not adhere the Video camera on a ROUGH wall in case it falls down and hurts your baby.

3.3 Choose Device

For new user, choose “Sense-U Video” device from “Choose Device” page to pair.

For existing user, tap “Delete” button in the Sense-U Baby App->Video Device Settings (settings icon on the home page)->Delete from the connected account to delete and/or resync current device.

3.4 Pair Device

Enter your Wi-Fi network and password and tap "Confirm" to pair. The device will beep, turn to solid GREEN when It is paired successfully.

A QR code will prompt on your screen and you to scan it with the Video camera. The camera needs to put 8-12 inches(20-30cm) away from the mobile phone lens).

The device will beep once when it is paired successfully. Then click "I Heard a Prompt"

If it fails to pair, here are several things to check:

1) If the indicator light keeps flashing GREEN after pairing, most likely the Wi-Fi password or network connection is not right;

2) If the indicator light is solid GREEN after pairing, log out and log in again to update the status of the Video camera.

3) If you get the “Unable to pair” message and error bar code, please send us the bar code to us to reactivate the Video camera.

* 2.4GHz private Wi-Fi network is required.

* 5G Wi-Fi and hotspot Wi-Fi networks are not supported.

3.5 Pairing a Connected Device to New Account

To pair a connected device with a new Sense-U account, the device needs to be unpaired first by tapping “Delete” button from the Sense-U Baby App->Device Settings (setup icon on the home page)->Delete first.

* Alternatively, send us an email with the error bar code you got to reactivate the device.

If it fails to pair, here are several things to check:

1) If the app shows timeout error during pairing, most likely the entered Wi-Fi password or network connection is not right;

2) If you get the “Unable to pair” message and error bar code, please send us the bar code to us to reactivate the Video camera.

3) For Wi-Fi 6 Router with single SSID, make sure to unselect "Smart Connect" from your router's web interface or app, and then choose the 2G SSID to pair:

(TP-Link Tether App)

Tips: Where to find Smart Connect for typical routers:

Tp-Link Wi-Fi 6: https://www.tp-link.com/us/support/faq/2595/
Netgear Wi-Fi 6: https://kb.netgear.com/25346/
Amazon Eero - Temporarily pause 5GHz: https://support.eero.com/hc/en-us/articles/115005497223/
Aus Wi-Fi 6: https://www.asus.com/us/support/FAQ/1012132/

3.6 Indicators

3.7 Sense-U App at a Glance

1. Video Section

HD/SD: High/standard video quality
kb/s: Upload video streaming speed
Tap: Tap to enter historical timeline and video clips of interest
Zoom: Use two fingers to zoom in/out the video

2. Video Functions

Speaker: Enable it to hear
Screenshot: Enable it to take screenshots from videos
Record: Enable it to record video clips
Mic: Enable it to talk
Fullscreen: Switch to full screen mode

3. Tilt/Pan/Quick Setup Menu

Motion Tracking: Enable it to automatically track motion
Motion Detection: Get notified when activity is detected

4. Add Device: entering Add Device page
5. Tab

* For audible notifications, notifications need to switch on for the Sense-U app in Settings->Notifications->Sense-U Baby. For Android device, make sure Media Volume is switched on in Settings->Sounds and Vibration->Volume. For iOS device, make sure your mobile device is not in Do Not Disturb mode.

* For two-way audio, please turn on Camera and Microphone permissions in Settings->Apps->Sense-U Baby->Microphone & Camera and tap speaker and microphone icons in the app to enable it.

Device Settings

1. CAMERA CONTROL

On / Off Button: Enable it to enter private mode

2. BASIC SETTINGS

Device Name: The name of your device
Assigned To: A child, a nursery room, or any object that the device is used to monitor, or the location
where the device is located
Change Wi-Fi Network: Update Wi-Fi UUID or password
Firmware Update: Automatically download firmware updates
IR Night Vision: Switch on/off night vision
Basic Function Settings: Status Indicator, Flip Screen, Time Watermark, Device Volume, Picture-in-Picture

3. DETECTION SETTINGS

Motion Tracking: Enable it to automatically track motion
Motion Detection: Get notified when activity is detected
Sound Detection: Get notified when sound is detected
Schedule: Set schedules to make each device run according to your daily habits.

4. SD CARD SETTINGS

Card Status: Normal / Abnormal / Unavailable
Local Recording: Enable it to allow local storage and video replay (up to 128Gb high speed micro SD card is supported)
Recording Mode: Event Recording / Continuous Recording

5. DELETE: Delete a connected device

* To pair a connected Sense-U Video device to a new account, you need to delete it first by tapping “Delete” button

4 TROUBLESHOOTING

1. The indicator light keeps flashing Green and was unable to pair. 

If the indicator light keeps flashing GREEN after pairing, most likely the WiFi password you entered or network connection is not right. Restart the power of your device until the indicator light changes to flashing RED and try again.

2. What’s the Wireless Range? 
The WiFi distance between Sense-U Video camera and your router can be up to 300 feet (92m) depending on the location of your home router and the environment. You can check the video on mobile device from anywhere, as long as cellular data network is available.

3. The indicator light is in solid Green after pairing but I received timeout error. 

Log out and log in again to update the status of the device.

4. The device cannot connect to my WiFi network. 
Make sure the WiFi password you entered is correct and the network connection is good. Move the device and mobile device closer to the router and try again. Only 2.4GHz WiFi networks are supported (Hotspot WiFi and 5GHz WiFi networks are not supported).

5. The indicator light is in solid Green when I pair it to a new Sense-U account . 

To pair a connected Sense-U Video device to a new account, you need to delete it first by tapping “Delete” button from the Sense-U Baby App->Video Device Settings (setup icon on the home page)->Delete first. Alternatively, you can press the Reset Button on the back of the device using a reset pin until the device starts to beep, and try again.

6. I got “unable to pair” error with a bar code . 

For security purpose, to pair a connected device to a new Sense-U account, the device needs to be removed from current account first by tapping the Sense-U app->Setup->Manage Devices->Sense-U Video->Device Info(Three Dots)->Delete.  Send us an email with the error bar code you received to reactivate the device.

7. There is no audible notification when notification goes off . 

To receive audible notifications, notifications need to switch on for the Sense-U Baby App in Settings->Notifications->Sense-U Baby. For Android device, make sure Media Volume is switched on in Settings->Sounds and Vibration->Volume. For iOS device, make sure your mobile device is not in Do Not Disturb mode.

8. I cannot hear or speak to my child in the Sense-U Baby app.
For two-way audio, please turn on the Camera and Microphone permissions in Settings->Apps->Sense-U Baby->Microphone and Camera and tap the speaker and microphone icons in the app to enable it.

5 DISCLAIMER

The Sense-U Video camera, and the Sense-U Smart Baby Monitor are not medical devices and are not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention of disease. Customers use this device at their own risk and Sense-U Inc., its members, employees, agents, contractors, representatives, manufacturers, distributors and associates shall not be held liable for any loss, damage or injury suffered by the customer or any other person arising from, or in connection with, the use or manufacture of the device, including loss, damage or injury suffered by the customer or any other person as a result of any defects in respect of the monitor, and all warranties, and any other liability from whatsoever cause arising, are hereby excluded and the customer hereby indemnifies Sense-U Inc. in respect of any such liability.

6 GUARANTEE

Sense-U promises a 30-day Money Back Guarantee for this product and a 1-year Limited Warranty from the original date of purchase, verified by a sales receipt. Our warranty liability shall be limited to replacing the unit free of charge and does not include transport costs. Our guarantee extends to all countries in which this product is supplied. By the act of operating this product, the user accepts all resulting liability. We reserve the right to modify the provisions of this guarantee at any time without notice. This guarantee does not cover the battery, incorrect application, tampering, misuse or transport damage.

7 CONTACT US

For product questions, we recommend contacting us directly via in-app Feedback following the Sense-U Baby App->Setup->Help->Feedback. It includes your device / app information and will greatly expedite the diagnosis process. For general questions, please email us at SUPPORT@SENSE-U.COM.