Updated on Dec 31, 2022: Based on local compliance requirements, we modified some expressions in this user instruction to better comply with local regulations.

1 READ ME FIRST

The Sense-U Video camera, and the Sense-U Smart Baby Monitor are not medical devices, and are not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention of disease.
Only 2.4GHz private Wi-Fi networks are supported. Hotspot Wi-Fi and 5GHz Wi-Fi are not supported.
Make sure your mobile device is running iOS 9.0 & up, or Android 4.3 & up.
Enter correct Wi-Fi network ID, password and make sure your mobile device in the same Wi-Fi network before pairing to the Sense-U Video camera.
If the indicator light keeps flashing GREEN after pairing, most likely the Wi-Fi password or network connection is not right; If the indicator light is solid GREEN after pairing, log out and log in again to check the status of the Video camera.
To pair a connected Sense-U Video camera to a new account, you need to delete it first by tapping “Delete” button from the Sense-U Baby App->Video Device Settings (setup icon on the home page)->Delete first.
For audible notifications, notifications need to switch on for the Sense-U Baby app in Settings->Notifications->Sense-U Baby. For Android device, make sure Media Volume is switched on in Settings->Sounds and Vibration->Volume. For iOS device, make sure your mobile device is not in Do Not Disturb mode.
For two-way audio, please turn on the camera and microphone permissions in Settings->Apps->Sense-U Baby->Microphone & Camera and tap speaker and microphone icons in the app to enable it.
DO NOT adhere the Sense-U Video camera on a ROUGH wall in case it falls and hurts your child.

2 INTRODUCTION

2.1 Intended Use

The Sense-U Video camera lets you watch, hear, and interact with your baby from

anywhere. Together with the award-winning Sense-U Smart Baby monitor, you can

monitor your child sleep quality including Movement, sleeping position and

temperature while streaming HD video to your smartphone.

2.2 System Requirements

Smart Devices running iOS 9.0 & up, and Android 4.3 & up

2.4G WI-Fi Network (Hotspot WI-Fi and 5G Wi-Fi are not supported)

2.3 Technical Specifications

Resolution: 1080p HD (1920x1080)

Field of View: 140o diagonal

Audio: Internal Speaker and Microphone.

Storage: Up to 128G High Speed Micro SD Card (not included)

Communication: 2.4GHz Wi-Fi (not compatible with 5GHz Wi-Fi networks)

2.4 What’s in the Box

Smart Camera x 1
USB Cable x 1
User Manual x 1

3 OPERATION

3.1 Download the Sense-U App and Register an Account

Download the free Sense-U App for iOS and Android, register a free Sense-U account, and pair with your Sense-U device following the instructions in the app.

3.2 Installation

STEP 1: Plug in the power cable and make sure you hear prompt tone, indicating the monitor is ready to pair. If not, follow instructions below to reset the device.

How to reset the device?

Long press the reset button on the back of the device for 5 seconds to restart.

STEP 2(Optional): It is recommended to insert an 8-128 GB high-speed Micro SD card into the SD card slot to store, view historical videos.

STEP 3: Place the Video camera on a flat surface or adhere it on a wall above the crib.

* Do not adhere the Video camera on a ROUGH wall in case it falls down and hurts your baby.

3.3 Choose Device

For new user, choose “Sense-U Video” device from “Choose Device” page to pair.

For existing user, tap “Delete” button from the Sense-U Baby App->Video Device Settings (settings icon on the home page)- >Delete from the connected account to delete and/or re-sync current device.

3.4 Pair Device

Enter your Wi-Fi network and password and tap "Confirm" to pair. The device will beep, turn to solid GREEN when It is paired successfully.

A QR code will prompt on your screen and you to scan it with the Video camera. The camera needs to put 8-12 inches(20-30cm) away from the mobile phone lens).

The device will beep once when it is paired successfully. Then click "I Heard a Prompt"

If it fails to pair, here are several things to check:

1) If the indicator light keeps flashing GREEN after pairing, most likely the Wi-Fi password or network connection is not right;

2) If the indicator light is solid GREEN after pairing, log out and log in again to update the status of the Video camera.

3) If the indicator is flashing RED and GREEN, it implies weak Wi-Fi signal or crowded network situation. Move your Sense-U device close to your Wi-Fi router and make sure you are able to connect to internet.

3) If you get the "Unable to pair" message and error bar code, please send us the bar code to us to reactivate the Video camera.

* 2.4GHz private Wi-Fi network is required.

* 5G Wi-Fi and hotspot Wi-Fi networks are not supported.

3.5 Pairing a Connected Device to New Account

To pair a connected device with a new Sense-U account, the device needs to be unpaired first by tapping “Delete” button from the Sense-U Baby App->Device Settings (setup icon on the home page)->Delete first.

* Alternatively, send us an email with the error bar code you got to reactivate the device.

If it fails to pair, here are several things to check:

1) If the app shows timeout error during pairing, most likely the entered Wi-Fi password or network connection is not right;

2) If you get the “Unable to pair” message and error bar code, please send us the bar code to us to reactivate the Video camera.

3) For Wi-Fi 6 Router with single SSID, make sure to unselect "Smart Connect" from your router's web interface or app, and then choose the 2G SSID to pair:

(TP-Link Tether App)

Tips: Where to find Smart Connect for typical routers:

Tp-Link Wi-Fi 6: https://www.tp-link.com/us/support/faq/2595/
Netgear Wi-Fi 6: https://kb.netgear.com/25346/
Amazon Eero - Temporarily pause 5GHz: https://support.eero.com/hc/en-us/articles/115005497223/
Aus Wi-Fi 6: https://www.asus.com/us/support/FAQ/1012132/

3.6 Indicators

3.7 Sense-U App at a Glance

Video Section

HD/SD: high/standard video quality
Mic: Enable to talk
Speaker: Enable to hear
Tilt/Pan/Quick Setup Menu
Record: Enable it to record video clips
Fullscreen: Switch to full screen mode

Tilt/Pan/Quick Setup Menu

Tilt/Pan: Adjust the angles of the camera

Motion Detection/Motion Tracking

Motion Detection: switch on/off motion detection
Motion Tracking: switch on/off automatic motion tracking

On / Off Button: Enable it to enter private mode

* For audible notifications, notifications need to switch on for the Sense-U app in Settings->Notifications->Sense-U Baby. For Android device, make sure Media Volume is switched on in Settings->Sounds and Vibration->Volume. For iOS device, make sure your mobile device is not in Do Not Disturb mode.

* For two-way audio, please turn on Camera and Microphone permissions in Settings->Apps->Sense-U Baby->Microphone & Camera and tap speaker and microphone icons in the app to enable it.

Basic Settings

On / Off Button: Enable it to enter private mode
Device Name: The name of your device
Assigned To: A child, a nursery room, or any object that the device is used to monitor, or the location where the device is located
Change WI-Fi Network: Update WI-Fi UUID or password
Basic Function Settings: Flip Screen, Video Quality, Talk Mode, etc

Detection Settings

Motion Tracking: Enable it to automatically track motion.
Motion Detection: Get notified when activity is detected
Notification Sensitivity Level: The higher the level, the smaller activity movement will be detected.
Schedule: Set schedules to make each device run according to your dally habits

SD Card Settings

Card Status: Normal / Abnormal / Unavailable
Local Storage: Enable it to allow local storage and video playback from local SD card
Recording Mode: Event Recording / Continuous Recording

Delete: Delete a connected device first before pairing to another account.

* To pair a connected Sense-U Video monitor with a new account, you need to delete it first by tapping “Delete” button.

4 TROUBLESHOOTING

The app shows a timeout error during pairing

Verify the Wi-Fi password you entered and make sure the Wi-Fi network is 2.4G band. Move the device close to your Wi-Fi router and try again. Only 2.4GHz private Wi-Fi networks are supported (5GHz Wi-Fi or hotspot Wi-Fi like the ones in airports is not supported).

What’s the Wireless Range?

The Wi-Fi distance between Sense-U Video camera and your router can be up to 300 feet (92m) depending on your home router and the conditions of the room. Real-time video stream is accessible on your smartphone from anywhere, as long as cellular data network is available.

I got an error bar code when I was trying to pair

The camera has been paired with another account and needs to unpair first. You can log in the paired account to delete it first, or send the error code to us at SUPPORT@SENSE-U.COM and we will reactivate the device for you.

I cannot see live video streaming in the app.

Check your network connection is good first. Switch from HD to SD to make video streaming faster.

There is no motion detection notification for the camera device.

Make sure the motion detection is switched on in the app and check the 2.4G Wi-Fi network is working.

There is no audible notification when notification goes off.

For audible notifications, notifications need to switch on for the Sense-U app in Settings->Notifications->Sense-U Baby. For Android device, make sure Media Volume is switched on in Settings->Sounds and Vibration->Volume. For iOS device, make sure your mobile device is not in Do Not Disturb mode.

I cannot hear or speak to my child in the Sense-U Baby app.

For two-way audio, please turn on the Camera and Microphone permissions in Settings->Apps->Sense-U Baby->Microphone & Camera and tap speaker and microphone icons in the app to enable it.

5 DISCLAIMER

The Sense-U Video camera, and the Sense-U Smart Baby Monitor are not medical devices and are not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention of disease. Customers use this device at their own risk and Sense-U Inc., its members, employees, agents, contractors, representatives, manufacturers, distributors and associates shall not be held liable for any loss, damage or injury suffered by the customer or any other person arising from, or in connection with, the use or manufacture of the device, including loss, damage or injury suffered by the customer or any other person as a result of any defects in respect of the monitor, and all warranties, and any other liability from whatsoever cause arising, are hereby excluded and the customer hereby indemnifies Sense-U Inc. in respect of any such liability.

6 GUARANTEE

Sense-U promises a 30-day Money Back Guarantee for this product and a 1-year Limited Warranty from the original date of purchase, verified by a sales receipt. Our warranty liability shall be limited to replacing the unit free of charge and does not include transport costs. Our guarantee extends to all countries in which this product is supplied. By the act of operating this product, the user accepts all resulting liability. We reserve the right to modify the provisions of this guarantee at any time without notice. This guarantee does not cover the battery, incorrect application, tampering, misuse or transport damage.

7 CONTACT US

For product questions, we recommend contacting us directly via in-app Feedback following the Sense-U Baby App->Setup->Help->Feedback. It includes your device / app information and will greatly expedite the diagnosis process. For general questions, please email us at SUPPORT@SENSE-U.COM.