Incorrect Movement and Sleep Position Notifications

It keeps giving me notifications my baby is on stomach where as he is on his back.

Your device is the Feeling Temp version, so please face the baby icon side towards the air.

Please align the baby icon on the device in the same direction as your child's body, then, attach the Sense-U Baby Device to your child's waist, right next to the belly button.

If it still shows the incorrect sleep position, please reinstall the sensor's battery. The device will be restarted. It may help.

We're getting notifications for slow movement (movement is <5/min) when my baby is fine.

Please clip the Sense-U right next to your baby's belly button to accurately pick up abdominal movement. SNUG FIT clothes are essential for accurate monitoring. Loose-fitting sleepwear may cause the monitor to lose contact with the baby and sound a false alarm.

 

If the sensor is clipped properly, please reinstall the sensor's battery. Alternatively, you can turn off the Movement Notification button and turn it on again.

 

If you have any further questions, feel free to contact us via in-app Feedback (from the Sense-U App->Setup->Help->Feedback) for expedited diagnose, or email us at [e-mail] for general questions.