3 Steps to troubleshoot pairing issue:
1. Make sure the selected WiFi network is 2.4G private WiFi network, and is not a public WiFi network requiring credential login on a web portal like the ones at airport.
2. Verify the entered WiFi password is right.
![](https://cdn.shopifycdn.net/s/files/1/0067/8916/9255/files/FAQs_Video_Pairing-210426_Troubleshoot_3_480x480.jpg?v=1619675808)
3. Move your Sense-U device close to your WiFi router and make sure you are able to connect to internet.
* If still no luck, refer to the latest User Manual here: Sense-U App->Setup->Help->User Manual.