Steps to resolve the Base Station's pairing issue:
1. Make sure the Base Station is flashing BLUE which means it is waiting for pairing. If not, use the pin to press the reset button on the back and hold for 5+ seconds to reset the Base Station.
2. Make sure the chosen WiFi network ID (SSID) is a 2G private network, and your mobile device is in the same WiFi network as your Base Station, Confirm the entered password is correct.
3. If you are using a WiFi 6 Router with single SSID, make sure to unselect "SMART CONNECT" from your router's web interface or app, and then choose the 2G SSID to pair.
(TP-Link Tether App)
Where to find Smart Connect for typical routers:
- Tp-Link: https://www.tp-link.com/us/support/faq/2595/
- Netgear: https://kb.netgear.com/25346/What-is-Smart-Connect-and-how-do-I-enable-or-disable-it-on-my-Nighthawk-router
4. Make sure to enter the correct password and try again.