1 READ ME FIRST

The Sense-U Video camera, and the Sense-U Smart Baby Monitor are not medical devices, and are not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention of disease.
Only 2.4GHz private Wi-Fi networks are supported. Hotspot Wi-Fi and 5GHz Wi-Fi are not supported.
Make sure your mobile device is running iOS 9.0 & up, or Android 4.3 & up.
Enter correct Wi-Fi network ID, password and make sure your mobile device in the same Wi-Fi network before pairing to the Sense-U Video camera.
If the indicator light keeps flashing GREEN after pairing, most likely the Wi-Fi password or network connection is not right; If the indicator light is solid GREEN after pairing, log out and log in again to update the status of the Video camera.
To pair a connected Sense-U Video camera to a new account, you need to delete it first by tapping “Delete” button from the Sense-U Baby App->Video Device Settings (setup icon on the home page)->Delete first.
For audible notifications, notifications need to switch on for the Sense-U Baby app in Settings->Notifications->Sense-U Baby. For Android device, make sure Media Volume is switched on in Settings->Sounds and Vibration->Volume. For iOS device, make sure your mobile device is not in Do Not Disturb mode.
For two-way audio, please turn on the camera and microphone permissions in Settings->Apps->Sense-U Baby->Microphone & Camera and tap speaker and microphone icons in the app to enable it.
DO NOT adhere the Sense-U Video camera on a ROUGH wall in case it falls and hurts your child.

2 INTRODUCTION

2.1 Intended Use

The Sense-U Video camera lets you watch, hear, and interact with your baby from anywhere. Together with the award-winning Sense-U Smart Baby monitor, you can monitor your child sleep quality including Movement, sleeping position and temperature while streaming HD video to your smartphone.

2.2 System Requirements

Mobile device running iOS8.0 & higher or Android 4.1 & higher
2.4G Wi-Fi Network (5G Wi-Fi is not supported)

2.3 Technical Specifications

Resolution: HD 1080p (1920x1080)

Field of View: 140^odiagonal

Audio: Internal Speaker and Microphone.

Storage: up to 128G Micro SD card(not included).

Communication: 2.4GHz Wi-Fi (not compatible with 5GHz Wi-Fi networks)

2.4 What’s in the Box

Smart Wi-Fi Camera x 1
USB Cable x 1
User Manual x 1

3 OPERATION

3.1 Download the Sense-U App and Register an Account

Download the free Sense-U App for iOS and Android, register a free Sense-U account, and pair with your Sense-U device following the instructions in the app.

3.2 Installation

STEP 1: Plug in the USB charging cable and make sure the indicator light on the device is flashing Red, indicating the device is ready to pair. If not, follow instructions below to reset the device so that indicator light is flashing red.

How to reset the device?

Use the reset pin to press the Reset Button for several seconds until the camera starts to beep.

Video_Baby_Monitor

STEP 2(Optional): Insert Micro SD card into the SD card slot to view video clips of detected movements.

STEP 3: Place the video monitor on a flat surface or adhere it on a wall above a crib.

*. Do not adhere the video monitor on a ROUGH wall in case it falls down and hurts your baby.

3.3 Choose Device

For new user, choose “Sense-U Video” device from “Choose Device” page to pair.

For existing user, tap “Delete” button from Sense-U App->Setup->Sense-U Video from the connected account to delete and/or resync current device.

3.4 Pair Device

Enter your Wi-Fi network and password and tap “Confirm” to pair. The device will beep, turn to solid Green when it is paired successfully.

If it fails to pair, here are several things to check:

1) If the indicator light keeps flashing GREEN after pairing, most likely the Wi-Fi password or network connection is not right;

2) If the indicator light is solid GREEN after pairing, log out and log in again to check the status of the video monitor.

3) If the indicator is flashing RED and GREEN, it implies weak Wi-Fi signal or crowded network situation. Move your Sense-U device close to your Wi-Fi router and make sure you are able to connect to internet.

3) If you get the “Unable to pair” message and error bar code, please send us the bar code to us to reactivate the Video monitor.

* Only 2.4GHz private Wi-Fi networks are supported (5GHz Wi-Fi or public Wi-Fi like the ones in airports is not supported).

4) For Wi-Fi 6 router with single SSID, make sure to unselect "Smart Connect" from your router's web interface or app, and then choose the 2G SSID to pair:

(TP-Link Tether App)

Tips: Where to find "Smart Connect" for typical routers:

3.5 Pairing a Connected Device to New Account

To pair a connected device to a new Sense-U account, the device needs to be unpaired first by tapping “Delete” button from Sense-U App->Sense-U Video first.

* Alternatively, send us an email with the error bar code you got to reactivate the device.

3.6 Indicators

3.7 Sense-U App at a Glance

Video Section

HD/SD: high/standard video quality

Sleeping Position: measured sleeping position
Movement

< 5/min: slow movement detected
--(dash): no movement or wiggle movement detected

Feeling Temperature: measured feeling temperature around child’s abdomen when the temperature hole is towards the air

F/C: unit can be switched between ℃ and ℉

On/Off Button

On: All baby notifications switched on
Off: All baby notifications switched off, entering power-saving mode.

Video Functions

Mic: Enable it to talk
Speaker: Enable it to hear
Record: Enable it to record video clips
Fullscreen: Switch to full screen mode

* For audible notifications, notifications need to switch on for the Sense-U Baby app in Settings-

>Notifications->Sense-U Baby. For Android device, make sure Media Volume is switched on in

Settings->Sounds and Vibration->Volume. For iOS device, make sure your mobile device is not in

Do Not Disturb mode.

* For two-way audio, please turn on camera and microphone permissions in Settings->Apps-

>Sense-U Baby->Microphone and Camera and tap speaker and microphone icons in the app to

enable it.

Basic Settings

On / Off Button: Enable it to enter private mode
Device Name: The name of your device
Assigned To: A child, a nursery room, or any object that the device is used to monitor, or the location where the device is located
Status Indicator: Status light
Change Wi-Fi Network: Update Wi-Fi UUID or password
Flip Screen: Rotate screen
Time Watermark: Timestamps
IR Night Vision: Automatic / On / Off

Motion Detection Settings

Motion Detection: Get notified when motion is detected
Sensitivity Level: the higher the level, the smaller motion can be detected

Storage Card Settings

Card Status: Normal / Abnormal / Unavailable
Local Recording: Enable it to allow local storage and video replay (up to 128Gb high speed micro SD card is supported)
Recording Mode: Event Recording / Continuous Recording

Delete: Delete a connected device

* To pair a connected Sense-U Video camera to a new account, you need to delete it first by tapping “Delete” button.

4 TROUBLESHOOTING

1. The indicator light keeps flashing green and was unable to pair

If the indicator light keeps flashing GREEN after pairing, most likely the Wi-Fi password you entered or network connection is not right. Restart the power of your device until the indicator light changes to flashing RED and try again.

2. What’s the Wireless Range?

The Wi-Fi distance between Sense-U Video camera and your router can be up to 300 feet (92 meters) depending on your home router and the conditions of the room. You can check the video on mobile device from anywhere, as long as cellular data network is available.

3. The indicator light is in solid green after pairing but I received timeout error

Log out and log in again to update the status of the device.

4. The device cannot connect to my Wi-Fi network.

Make sure the Wi-Fi password you entered is correct and the network connection is good. Move the device and mobile device closer to the router and try again. Only 2.4GHz private Wi-Fi networks are supported (Hotspot Wi-Fi and 5GHz Wi-Fi networks are not supported).

- For Wi-Fi 6 router with single SSID, make sure to unselect "Smart Connect" from your router's web interface or app, and then choose the 2G SSID to pair:

(TP-Link Tether App)

Tips: Where to find "Smart Connect" for typical routers:

- Tp-Link: https://www.tp-link.com/us/support/faq/2595/
- Netgear: https://kb.netgear.com/25346/What-is-Smart-Connect-and-how-do-I-enable-or-disable-it-on-my-Nighthawk-router

5. The indicator light is in solid green when I pair it to a new Sense-U account

To pair a connected Sense-U Video device to a new account, you need to delete it first by tapping “Delete” button from the Sense-U Baby App->Video Device Settings (setup icon on the home page)->Delete first. Alternatively, you can press the Reset Button on the back of the device using a reset pin until the device starts to beep, and try again.

6. I got “unable to pair” error with a bar code

For security purpose, to pair a connected device to a new Sense-U account, the device needs to be removed from current account first by tapping the Sense-U Baby App->Video Device Settings (setup icon on the home page)->Delete. Send us an email with the error bar code you received to reactivate the device.

7. There is no audible notification when notification goes off

To receive audible notifications, notifications need to switch on for the Sense-U Baby app in Settings->Notifications->Sense-U Baby. For Android device, make sure Media Volume is switched on in Settings->Sounds and Vibration ->Volume. For iOS device, make sure your mobile device is not in Do Not Disturb mode.

8. I cannot hear or speak to my child in the Sense-U Baby app.

For two-way audio, please turn on the camera and microphone permissions in Settings->Apps->Sense-U Baby->Microphone and Camera and tap the speaker and microphone icons in the app to enable it.

5 DISCLAIMER

The Sense-U Video camera, and the Sense-U Smart Baby Monitor are not medical devices and are not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention of disease. Customers use this device at their own risk and Sense-U Inc., its members, employees, agents, contractors, representatives, manufacturers, distributors and associates shall not be held liable for any loss, damage or injury suffered by the customer or any other person arising from, or in connection with, the use or manufacture of the device, including loss, damage or injury suffered by the customer or any other person as a result of any defects in respect of the monitor, and all warranties, and any other liability from whatsoever cause arising, are hereby excluded and the customer hereby indemnifies Sense-U Inc. in respect of any such liability.

6 GUARANTEE

Sense-U promises a 30-day Money Back Guarantee for this product and a 1-year Limited Warranty from the original date of purchase, verified by a sales receipt. Our warranty liability shall be limited to replacing the unit free of charge and does not include transport costs. Our guarantee extends to all countries in which this product is supplied. By the act of operating this product, the user accepts all resulting liability. We reserve the right to modify the provisions of this guarantee at any time without notice. This guarantee does not cover the battery, incorrect application, tampering, misuse or transport damage.

7 CONTACT US

For product questions, we recommend contacting us directly via in-app Feedback following the Sense-U Baby App->Setup->Help->Feedback. It includes your device / app information and will greatly expedite the diagnosis process. For general questions, please email us at SUPPORT@SENSE-U.COM.